The goal is that the system accompanies the corresponding work processes in a semi-automated manner until they are successful. For example it could look like this An inquiry is received via the company's online contact form. Processing the e-mail now appears as a task in the queue of an appropriately assigned employee. He decides to forward the email to sales and mark it as time sensitive. The system now places the e-mail at the top of the queue for an employee with the appropriate role in sales. If he doesn't process it within three hours its status is set to orange and the employee receives a push message on his mobile phone indicating the urgency.
The system now places the e-mail at the top of the queue for an employee with the appropriate role in sales. If he doesn't process it within three hours its status is set to orange and the employee receives a push message on his mobile phone indicating the urgency. The system now places the e-mail at the top of the queue for an Specific Database employee with the appropriate role in sales. If he doesn't process it within three hours its status is set to orange and the employee receives a push message on his mobile phone indicating the urgency. Each of these steps is predefined and determined during the planning of the processes.
Good workflow management systems enable clear modeling and automation of even complex processes. Workflow management systems ... is that something for us These two questions clarify whether your company could benefit from workflow management systems Question Are there many complex processes and tasks in your company with many participants who have to be coordinated Question Does the actual accomplishment of these tasks and processes often resemble improvisational theater in which the roles are assigned on demand You answered yes to question and question is at least uncomfortably close to the truth Then your company could benefit from a workflow management system.